On Call Health Webapp
This project involved creating a responsive web design which adapt to multiple devices, including desktop and mobile. As part of this user experience design project, you’ll involve real users in order to identify user needs and to create a website that is intuitive and usable. The theme was healthcare, whereby my chosen area of focus was improving communication within isolation wards in childrens hospitals.
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On Call is a service that seeks to improve and streamline communication between three user groups: child patients, their parents/carers and nurses who look after the patient. Currently within childrens hospitals, adn hospitals in general, nurses rely on telephone numbers and emails to keep in contact with parents who are unable to be on ward with their child on busy workdays. This can oftern be unreliable and inefficient for all parties invloved.
STEP 1: INTERVIEWS – Initially, I had to interview my users in order to get an understanding into who I was designing for. For instance: their current way of doing things and the needs and goals that arise from these current behaviours.
The questioned asked were as follows:
1. What were your methods of contact with nurses, your child etc.
2. What were your preferred methods of communication?
3. Who received the most/least communication?
4. Most needed comm./ most useful times/ not useful?
5. Frequency of contact?
6. Panicking states?
At this point in the process I found it appropriate to gain some inspiration, both in terms of how different web apps approach communication with users and in terms of how information is structured. The overall takeaway from this analysis was that existing products/services streamline and easily break down the way people achieve things the real world.
Initial wireframes related family heavily with my sketches as I began translating my structural design choices into Figma. However, as I continued referring back to my user goals and needs, as well as the user flow diagram, I found it easier to base these decisions on my users themselves. Rather than constantly referring to my initial sketches for inspiration.
After wireframes were mocked up, uer testing needed to occur in rder to understand user interactions with the current product and to see wehre an iterations needed to be made. A series of tasks were asked for the user to complete, with no interevention. Below you can see a walkthrogh ofthe current product.